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Refund policy

Pro is billed by Google Play, so Google processes refunds. Here is exactly how to get one, and where we can step in.

Last updated 2 September 2026 · Applies to www.ziptoapk.net and the ZIPtoAPK builder

Start here: who took your money

ZIPtoAPK Pro is sold as a subscription through Google Play, inside our Android app, HTML & ZIP to APK Builder. Google is the merchant of record: it takes the payment, issues the receipt, manages renewals and processes refunds. We never see or hold your card details.

That means a refund request goes to Google first, not to us. It is also good news — Google's process is self-service and fast for recent purchases.

The free tier means you can try before paying

Before anything else: the free tier builds real, signed, installable APKs with no watermark and no expiry. You can convert your site, install the app on your phone and confirm it does what you need without paying. We would much rather you did that than bought Pro and asked for it back.

How to request a refund from Google

1. Within 48 hours of purchase

Google Play offers self-service refunds for recent purchases. Open the Play Store → your profile icon → Payments & subscriptions → Budget & order history, find the purchase, and choose Request a refund. These are usually granted automatically.

2. After 48 hours

Use Google's refund request form at Google Play Help. Google reviews it, sometimes consults us, and decides. Explain what went wrong — a specific reason gets a better outcome than "changed my mind".

3. Tell us too

Email support@ziptoapk.net with your account email and what happened. If Google asks us to confirm a refund, we say yes for any of the reasons below — but we can only do that if we know your request exists.

When we support a refund

We will back your request without argument if:

  • Pro did not unlock on your account after a successful purchase, and we could not fix it.
  • A Pro feature you paid for was broken and we could not resolve it in reasonable time.
  • You were charged twice for the same period.
  • A renewal was charged after you told us you wanted to cancel and we failed to advise you to cancel in Play.
  • Someone bought a subscription on your account without permission.

What is not refundable

Being straight about this saves everyone time:

  • A subscription period you have already used. Cancelling stops the next renewal; it does not refund the current period retroactively.
  • Google Play rejecting your app. Store review is Google's decision and depends on your content, not on our build. Our release testing doc covers the policies that cause rejections — read it before you subscribe.
  • Your site not working as an app. The free tier exists precisely so you can test this first. The Filename Case Checker flags the common causes before you build.
  • A lost signing key or password. We cannot recover these, and losing one is not a service failure.
  • Not using the subscription. Forgetting to cancel is not by itself a refund reason, though Google sometimes grants these anyway.

Cancelling

Cancel in Google Play, not here — we have no ability to cancel a Play subscription on your behalf. Play Store → profile → Payments & subscriptions → Subscriptions → HTML & ZIP to APK Builder → Cancel subscription.

Cancelling stops future renewals. You keep Pro until the end of the period you have already paid for, and apps you built with Pro features remain yours — already-downloaded files are unaffected.

Statutory rights

Nothing here removes rights you have under consumer law in your own country, including any statutory right to cancel a digital purchase. Where local law gives you more than this policy does, local law wins.

Questions

Email support@ziptoapk.net from your account address, and include the Google Play order number if you have it — it makes everything faster.

Frequently asked questions

How do I get a refund for ZIPtoAPK Pro?

Through Google Play, which is the merchant of record. Within 48 hours of purchase you can request one yourself in Play Store → Payments & subscriptions → Budget & order history. After that, use Google's refund request form and email us so we can support the request.

Can you refund me directly?

No — we never receive your payment, so we cannot return it. What we can do is confirm to Google that a refund is warranted, which we do for billing errors, unauthorised purchases and Pro features that failed to work.

What happens when I cancel?

Renewals stop and you keep Pro until the end of the period you have already paid for. Apps you have already built and downloaded are unaffected.

I subscribed and Google Play still rejected my app. Can I get a refund?

Store review is Google's decision and depends on your app's content and compliance, not on the build. That is not something we refund, which is why the docs set out what to check before you subscribe.

Where do I cancel the subscription?

In the Google Play Store app: profile → Payments & subscriptions → Subscriptions → HTML & ZIP to APK Builder → Cancel. It cannot be cancelled from our website.